Return Policy
At Irisart Lab, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
- Eligibility for Returns
- Damaged or Defective Items: If you receive a defective art kit, please contact us within 7 days of receiving the item. We will replace the item at no additional cost.
- Incorrect Items: If you receive an incorrect art kit (different from what you ordered), please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you, and we may require return of the incorrect item.
- Non-Returnable Items
- Used Items: We cannot accept returns of art kits that have been opened or used, unless they are defective.
- Return Process
- Contact Us: To initiate a return, please contact our customer service team at 9791008786 with your order number and details of the issue.
- Return Authorization: Our customer service team will provide you with instructions on how to return the item
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item).
- Refund or Replacement: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed to the original method of payment. Replacements will be sent out as soon as possible.
- Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at irisartlab@gmail.com
This return policy is designed to protect both the interests of Iris art Lab and its customers, ensuring a clear process for handling returns and exchanges of art kits sold through their ecommerce platform. Adjustments can be made based on specific business needs and legal requirements.
